Decree-Law 1.804/80 on imports makes it CLEAR that every Brazilian has the right to import products up to $50 USD (US Dollars) without any taxation. The vast majority of our products are WELL BELOW this value, causing no such problems with Customs.
In some cases, the "Tax Issues" status is related to ICMS Protocol 021/2011, which requires the collection of ICMS in the destination state (UF) for the various signatory states. It is held at SEFAZ and will only be released after bureaucratic processes. Should your product be taxed, please contact us so we can assist and TRY to minimize the tax charge.
If the charge is unavoidable and no other recourse can prevent its payment, it will be the responsibility of the end consumer!
We kindly ask you to continue monitoring the delivery status through our tracking tool. Once released, we will request priority for it. We apologize for any inconvenience caused.